At Grismer Tire Company, we take pride in offering the best customer experience to Dayton, OH, Columbus, OH and Cincinnati, OH. We strive to provide our customers with the best experience possible each visit.
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This is my second time coming to Grismer in Beavercreek and they have been great both times. They checked my brakes, physically showed me the brakes, and explained what was happing. Much more helpful and informative than other service shops I have been to in Beavercreek. Definitely coming back to them.
Over the month of July, I had to take my car in several times due to my tire losing air. Long story short, the problem continued to compound and a new problem was created. While I do not believe the staff at the Englewood Grismer's were intentionally trying to sabotage my car, the money I paid did not solve the problem. I also was informed that I would have to take my car to the dealership as it was beyond what they could fix. I emailed Grismer's Corporate customer service. A supervisor got in touch with me and reimbursed the money I paid and for the cost of taking my car to a dealership. I am giving 5 stars because while I did go through several appointments, the staff was friendly and overall Grismer's made it right. That, in my opinion, is what makes a company great. The supervisor also said it is a training issue, and would seek to help the Englewood staff to not repeat the mistake. Hard to find such great customer service after a company has made a mistake.
Always great customer service......have used them for 7 years…..Never oversell me......just take care of my auto NEEDS
I was staying in the area for a business conference. I accidentally hooked my front bumper on a curb and ended up with a piece of plastic dragging underneath. I drove over to Grismer's on S. Patterson Blvd. and they were able to work me in and do the repair. In less than an hour they fixed the problem and I was on my way. I am so grateful for their help and expertise. Even though it's a busy place, everyone there had a friendly word for you.
I hit a chunk of concrete on 270 on Saturday night. I went in at thing Monday at 730am. I needed to order my tire. I made an appointment for this morning, my road hazard on my tires saved me $160.00. The service was fantastic. And I was offered fresh coffee while I waited for my tire service, rotation and oil change. I was in and out in a little less than an hour. I can't say enough of the professionalism and service i receive everytime I come in for pills changes and services. KEEP UP THE GOOD WORK.
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Email: [email protected] Phone: (937) 643-2526 Hours: Mon – Fri 8:00 AM - 5:00 PM
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